Refund and Return policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our policy carefully to understand your rights and responsibilities regarding returns, refunds, and cancellations.

Order Cancellations

  • You may cancel your order within 24 hours of purchase for a full refund.
  • After 24 hours, your order may already be in processing or shipping, and cancellation may no longer be possible.
  • If your order has already shipped, you can still request a return once it is delivered.

Return & Refund Eligibility

We accept returns within 60 days from the delivery date under the following conditions:

✅ Eligible for Return & Refund

  • The item arrived damaged, defective, or broken.
  • You received an incorrect item, size, or material.
  • The product does not match the description on our website.

❌ Not Eligible for Return & Refund

  • Items that have been worn, washed, or altered.
  • Items not in their original packaging or missing tags.
  • Returns made without prior approval from our support team.

How to Request a Return or Refund

To ensure a smooth process, please follow these steps:

1. Submit a Return Request

  • Email support@trio-amo.com within 60 days of delivery.
  • Include your order number, proof of purchase, and clear photos of the issue.

2. Wait for Approval

  • Our team will review your request and respond within 2-3 business days with return instructions.

3. Ship the Item Back

  • If approved, return the item using a trackable shipping method.
  • Customers are responsible for return shipping costs unless the return is due to our error.

4. Receive Your Refund

  • Once we receive and verify your return, refunds will be processed within 2 business days.
  • Refunds are issued to your original payment method (credit card, PayPal, etc.).

Refund Processing Time

  • Refunds typically take 10-15 business days to appear in your account, depending on your payment provider.
  • If you haven’t received your refund within this timeframe, please:
    1. Check your bank or credit card provider for any pending transactions.
    2. Contact us at support@trio-amo.com, and we’ll assist you.

Return Shipping Policy

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We highly recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Important Notes

✅ No restocking fees – You will receive a full refund for eligible returns.
✅ Returns must be initiated within 60 days of delivery.
✅ Original shipping fees are refunded only if the return is due to our mistake.
❌ Orders beyond the 60-day return window are considered final.

By placing an order, you agree to our return and refund policy. If you have any questions, please contact us before making a purchase.

📧 Need help? Contact us at support@trio-amo.com